Terms and conditions
Booking of Services
Any collection or booking time we may give or agree with the customer is only an estimate and should not be relied upon. Whilst we will endeavour to meet the customer’s requirements, this may not always be possible due to circumstances beyond our control, such as but not limited to, traffic, roadworks, motor accidents, weather conditions, and excess demand.
We do not accept liability for any direct or consequential loss the customer may suffer as a result of failure to meet a booking time.
Customers
Customers must inform us at the time of booking if they wish to transport domestic animals. Dogs must be on a lead or harness and other animals contained in a suitable carry box or cage.
It is a legal requirement to transport assistance dogs wearing a designated harness. Customers should inform us at the time of booking if they are using an assistance dog, as a few taxi drivers suffer extreme allergies and are thus certified exempt from transporting assistance dogs.
Customers are not permitted to smoke, including e-cigarettes, or consume food or alcohol in the taxi.
Taxi drivers may refuse to transport a customer they believe to be intoxicated.
Customers who vomit or otherwise soil a taxi must pay a cleaning fee, currently £100.
Lost Property
Customers are responsible for their own possessions and luggage. We take no responsibility for any loss or damage caused by customers failing to remove their possessions at their destination.
Drivers are advised to hand any lost property found in their vehicles to Margate Police Station within 48 hours. No lost property is handed in to our offices. To enquire if any lost property has been handed in to Margate Police Station, dial the non-emergency number 101. Please take extra care to check your belongings upon exiting your taxi.
Fares
Prices for journeys are metered, with the mileage and waiting time based on actual distance travelled. Whilst an estimate of the expected fare can be provided when the customer makes the booking, this price cannot be guaranteed as the length of the actual journey will depend on prevailing road conditions at the time.
Surcharges apply for multi-seater vehicles, excessive luggage, journeys taken between 11pm and 7am, and journeys on Christmas Day. The cost of these surcharges will be made clear at the time of booking.
Fares for journeys outside of Thanet will be agreed at the time of booking.
Airport pick-ups include parking charges incurred within the first half an hour of the driver arriving at the airport. Drivers will arrive at the airport 15 minutes after the flight lands unless requested otherwise. Any additional waiting time will be charged at a rate of £20 per hour (or part thereof) plus any additional parking charges.
Airport fares quoted include one pick up and one drop off only. Any via’s will be charged on the meter from the first via to the last, and must be paid to the driver directly.
Deliveries or removals are transported entirely at the customers risk and neither we nor the taxi drivers accept any liability for loss or damage. Drivers will not transport items which are radioactive, toxic, inflammable noxious or otherwise of an inherently dangerous nature.
Payment for Services
Customers may pay the driver by credit/debit card only, unless the customer has an Account.
In the event of the passenger not being at the agreed pick up point at the agreed time, the customer will be liable for an additional charge for waiting time and parking charges where applicable. The customer will pay these additional costs directly to the taxi driver at point of pick up.
Cancellations
A customer may cancel a booking within Thanet up to 10 minutes before the agreed pick up time. For airport bookings or bookings outside of Thanet, a customer must cancel within 3 hours of the agreed pick up time.
Accessibility
At Faith Cars, we are committed to providing transportation services that are accessible to everyone. While our current vehicle is not wheelchair accessible, we are actively working towards expanding our fleet to include larger and more accessible vehicles in the near future. We understand the importance of accessible transportation and are dedicated to making improvements to better serve all members of our community. Please stay tuned for updates on our progress.
If you have any specific accessibility needs or questions, feel free to contact us. We are here to help and will do our best to accommodate your requirements.
Complaints
If a customer has a complaint regarding our staff or taxi drivers, we ask that these be made in writing and emailed to office@faith-cars.uk